6.3 Collecting a device request

From the View Request screen, you can launch the Collect Card workflow in MyID Desktop to collect a request for a device.

For more information about using MyID Desktop workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop workflows.

To collect a device request:

1. Search for a request, and view its details.

   See section 6.1, Searching for a request.

   You can also view a request from any form that displays a link to the request.

   For example:

   • Click the entry in the list of requests in the REQUESTS tab of the View Person form.
   • Click the entry in the list of requests in the DEVICE REQUESTS tab of the View Device form.
   • View the screen that appears automatically after you have requested a device.

2. Click the Collect option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   If this option is not available, the request cannot be collected; for example, it may require validation.

   The Collect Card workflow appears in a MyID Desktop window with the request already selected.

   See the Collecting a card section in the Operator's Guide.